How do I change or cancel a hotel reservation?
Any change or cancellation is subject to a cancellation fee, plus any applicable
penalties, depending on the cutoff-date and according to each property's rules
and restrictions. Any applicable fees will be displayed during the reservation
process. (Please refer to your reservation details page).
Any change or cancellation will result in fees from $25.00 up to the full cost
of your accommodation. Changes or cancellations made AFTER the check-in date
will be subject to a 100% penalty. Once you have checked into a hotel you
cannot cancel or receive credit for unused nights if you check out early.
How do I cancel my reservation?
If you wish to cancel your reservation, you must do so in one of the following
ways:
-
Cancel your reservation online by retrieving your reservation in the
"Reservation Information" area on home page of our site (lower right corner).
To open your reservation you must enter your email address and the last four
digits of the credit card used when you placed the booking. Please click
“Select” to view the details of your order. At the bottom of the page is a link
titled “Cancel this reservation.” Please click that link and follow the
instructions to cancel the reservation.
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Contact us with your questions by calling our toll free number at
1-888-8-BOOK-IT (888-826-6548) or 212-730-4818 Monday to Friday, 8AM-10PM EST,
Saturday and Sunday 10AM-6PM EST.
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Please do not contact the hotel directly to cancel your reservation.
Who do I contact to cancel my reservation?
Customers must contact Hotelrooms365 directly and NOT the hotel
for any changes to existing confirmed reservations or to cancel a confirmed
reservation. Please note that reservations cancelled or changed directly with
the hotel will be subject to a penalty of one night’s room and tax charge.
How do I Access and review / print my current
reservations?
Current itineraries can be viewed any time in the "Reservation Information" area
on home page of our site (lower right corner).
To view your reservation you must enter your email address and the last four
digits of the credit card used when you placed the booking. Please click
“Select” to view the details of your order. To print a copy, click on the
“Print this page” icon on the right-hand side.
What if I made a mistake while making my reservation?
Will I be penalized?
It is extremely important that you carefully review your reservation details and
that you understand the policies before entering your credit card information
to purchase your reservation. At the time of booking, when you entered your
credit card information and selected “Submit” you acknowledged that you read
and accepted the terms and conditions of your booking. However, if an error is
discovered please contact us by phone immediately and we will make every effort
to assist with your booking. Please note, however, that you will be liable for
any penalties enforced by our vendors. For assistance please call our toll free
number at 1-888-8-BOOK-IT (888-826-6548) or 212-730-4818 Monday to
Friday, 8AM-10PM EST, Saturday and Sunday 10AM-6PM EST.
What should I do if I didn’t receive my email
confirmation for my reservation?
After completing and submitting your booking, you should receive a confirmation
page with your Reservation Details and Confirmation. If you did not receive
your confirmation email, please check the Spam folder in your email account to
ensure that your confirmation email was not auto-filtered to that folder. You
may also want to add Hotelrooms365 to your “allowed” senders list so you can
receive free e-mail alerts about savings, specials.
If you do not receive your confirmation email, you can always verify your
reservation by visiting the home page of our site and filling out the requested
information in the "Reservation Information" area (lower right corner).
I emailed you with a request / question and
didn’t hear back- what do I do?
We try to answer all email messages within 24hours from the time they are
received. If however you do not hear from us within a specified timeframe,
please call us at 1-888-8-BOOK-IT (888-826-6548) or 212-730-4818
Monday to Friday, 8AM-10PM EST, Saturday and Sunday 10AM-6PM EST. We do not accept cancellations via email.
Do I have to provide my credit card information to the
hotel upon check-in?
Even though your booking is prepaid by you when you place an order, it covers
only room and applicable tax charges. Hotels require a credit card or cash
deposit upon check-in to cover any incidental costs such as meals, laundry,
mini-bar, telephone and parking, which are not included in your reservation
rate.
How do I contact Hotelrooms365 customer service?
You may contact our Customer Service Department by email or phone.
Contact us via e-mail at res@hotelrooms365.com
with your questions or call our toll free number at 1-888-8-BOOK-IT
(888-826-6548) or 212-730-4818 Monday to Friday, 8AM-10PM EST,
Saturday and Sunday 10AM-6PM EST. Our agents are waiting to assist you.
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